VETRO Welcomes Chad Kosterman as Vice President of Customer Success


[Portland, ME, January 10, 2024] – VETRO, the leading provider of GIS fiber management solutions, recently added a key new member to its team, bringing on Chad Kosterman as Vice President of Customer Success. In this pivotal role, Kosterman will steer VETRO’s customer-centric initiatives, elevating the company’s commitment to delivering unparalleled customer service and support.

With an illustrious career spanning over 20 years in customer-facing roles within the tech sector, Kosterman brings a wealth of expertise in fostering long-term relationships, driving customer satisfaction, and implementing strategic solutions to amplify client success. “I am thrilled to join VETRO, a company renowned for its innovative GIS fiber management solutions and unwavering dedication to its customers,” said Kosterman. “I look forward to collaborating with the talented team at VETRO to enhance our customer success initiatives, ensuring that our customers and partners receive unparalleled support and derive maximum value from our offerings.”

Kosterman will spearhead VETRO’s customer success strategy, focusing on optimizing user experiences, streamlining processes, and fortifying relationships with internet service providers across the globe. His leadership is poised to drive VETRO’s mission to empower ISPs of all kinds in managing fiber broadband efficiently at every stage of the network life cycle.

“We are delighted to welcome Chad to VETRO,” said Will Mitchell, CEO at VETRO. “With his exceptional track record and passion for customer success, he will play a pivotal role in propelling our commitment to delivering unparalleled service and support to our valued customers.”

Kosterman holds an MBA from Bentley University’s McCallum Graduate School of Business and is known for his strong track record managing cross-functional teams in high-pressure environments. In his spare time, he can be found spending time with his wife and two children.

About VETRO:
VETRO builds software that makes it radically simpler and faster for broadband providers to plan, design, build, and operate their fiber optic networks. VETRO FiberMap is the only SaaS-based GIS fiber management platform that optimizes the business value of networks by simplifying the digitization, data visualization and management of fiber assets through an open, highly accessible and precise system of record for network assets. Our map-based SaaS platform is easier to use and more powerful than traditional tools and enables network operators and ISPs to benefit from a modern, integrated, and connected digital hub for their physical network assets. VETRO is leveraged by broadband providers around the world for all phases of network operations


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