VETRO Welcomes John Gniadek as Senior Vice President of Customer Success

SaaS Fiber Management Software Leader VETRO, Inc. Hires John Gniadek to lead the customer success organization.

March 2023

VETRO, Inc. is excited to announce that John Gniadek has joined our team as SVP of Customer Success. A passionate leader with a focus on outstanding customer and employee satisfaction, John brings over 20 years of experience in all post-sales functions including customer implementations, customer support, and customer success.

As SVP of Customer Success, John will provide strategic and tactical leadership for all customer facing teams. He will ensure that VETRO customers experience a professional onboarding followed by proactive and regular engagement which will ultimately increase our customer’s adoption using the platform.

“We take pride in forming long-term relationships with our customers,” said Will Mitchell, founder and CEO. “We will continue to strive to engage, listen, respond to and deliver on our Customers’ needs in a way that sets us apart. And to steadily enhance the capabilities of our platform, increasing its value for our Customers with ongoing SAAS delivery. Bringing John in to VETRO is going to help us invest in and elevate that level of service.”

Before joining VETRO, John held several executive leadership positions including five years at ConnectBase where he led a 27-member team, started a customer advisory board, and optimized programs that ultimately increased Customer engagement. John has also worked for Nasuni, Iron Mountain/Hewlett-Packard and Rocket Software with varying levels of customer-facing responsibilities.

When he’s not at work, John is an avid sports enthusiast. He enjoys spending time with his family at their various sporting events. A natural born leader, John is also passionate about coaching sports. He is currently the Head Coach of the Girls Varsity Basketball team for Uxbridge High School in his hometown.


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